Return & Exchange Policy

At Duncdiddly, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return or exchange within 30 days of the original purchase date. Please read on for our full policy.

Returns

To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when it was received. To initiate a return, please contact our customer service team at [insert contact details]. Once your return is approved, we will provide you with a return shipping label, and you will be responsible for the return shipping cost.

Once we receive your returned item, we will inspect it to ensure that it meets our return policy criteria. If approved, we will issue a refund to your original payment method within 3-5 business days.

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact our customer service team at [insert contact details]. We will provide you with an exchange shipping label, and you will be responsible for the shipping cost of the new item.

Once we receive your returned item, we will inspect it to ensure that it meets our exchange policy criteria. If approved, we will ship out the new item within 3-5 business days.

Exceptions

Please note that some items are non-returnable and non-exchangeable. These items include but are not limited to sale items, gift cards, and personalized items.

If you receive a damaged or defective item, please contact our customer service team at [insert contact details] immediately, and we will do our best to resolve the issue.

We reserve the right to refuse a return or exchange if the item does not meet our policy criteria or if the request is made after the 30-day window.

Thank you for choosing Duncdiddly. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer service team.