Shipping policy
Last updated: October 4, 2023
Duncdiddly offers domestic shipping to all 50 states in the United States of America.
We do not offer international shipping.
Standard Shipping Times
All orders are expected to be delivered in 5-14 days.
Processing Times
Orders take 2-3 business days to process after placing the order before shipping out. Orders placed on weekends or holidays will be processed the following business day. Please consider any holidays that might impact delivery times. We do not ship on weekends.
Shipping
All orders are currently shipped free of charge using Standard Ground USPS, FedEx, or UPS shipping to the continental United States of America. All orders for our products are processed and shipped out in 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. In some cases, a third party may be managing our inventory and will be responsible for shipping and delivery. In these cases, you will be contacted by email and provided with an updated tracking number.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.
If you do not receive this notification, please check your spam folder before contacting sales@duncdiddly.com.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
LOST/STOLEN PACKAGES
Duncdiddly is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
RETURN REQUEST DAYS
Duncdiddly allows you to return its item(s) within a period of 30 days. Kindly be advised that the item(s) should be returned in the same condition it was sent and unused. Please refer to our refund policy: https://duncdiddly.com/policies/refund-policy
OUT OF STOCK ITEM PROCESS
In case of out-of-stock, Duncdiddly will wait for all items to be in stock before dispatching
IMPORT DUTY AND TAXES
When working with duncdiddly.com, you have the following options when it comes to taxes as well and import taxes: customer will need to settle fees when arriving in destination country
ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email: sales@duncdiddly.com
Address: 14439 NW Military Hwy, Suite 108-425, San Antonio, Tx 78231
Phone: (210) 756-3370